?Unit 4 The Place of Work
Time 3*90’
Objectives
Focus
Warming up
4.1 Giving directions
4.2 Talking about departments
4.3 Taking a message
Sum-up
Objectives
When the learners finish learning this
unit,they should be able to
ask for and give directions
talk about departments
give and take telephone messages
Content
Focus
Company departments
Content
Warming up
Q1,What department does an accountant work in?
(Accounts)
Q2,Which department does a sales representative
work in? (Sales)
Q3;Where are the visitors welcome? (Reception)
Q4,Which department makes sure the factory’s
products are well made? (Production)
Q5,Which department develop new product?
(R&D)
Content
4.1 Giving directions
A,Presentation and listening
1.Listen to this receptionist talking to
three visitors,Match the numbers to the
departments on the book.
Content
Suggested answer:
First floor,Personnel
Second floor,After-sales
Third floor,Marketing
Content
2,Discussion,
Q1,On which floor do you think the
reception should be?
Q2,Can we locate the Accounts on the 1st
floor?
Q3,Can we locate the After-sales on the
4th floor?
Content
B,Language focus
1,Students study the examples on the book,
2,Answer the questions according to the
examples:
Q1,Where’s the store room?
Q2,Where’s the women’s toilet?
Content
4.2 Talking about departments
A.Presentation and vocabulary
1,Complete the paragraph with the words in the
box on the book,
Dispatch Marketing
Accounts Slaes
Research and Development Purchasing
After-sales Personnel
Production
Content
2,Listen to the recording and check the
answer.
Suggested answer:
1) Marketing,2) Personnel,3) Accounts,4)
Research and Development,
5) Sales,6) Dispatch,7) Purchasing,8)
Production,9) After-sales
Content
B,Reading
1,Read the letters on the book and decide
which department they should be sent to.
2,Reread the letters on the book and
underline the key words that led to the
decision.
Content
Suggested answer:
1) Accounts,cheque,payment,invoice
2) Personnel,CV,experience
3) Purchasing,enquiry,catalogue,price list,
discounts,delivery dates
4) Marketing,advertising rates,market
Content
C,Listening
1,Look at the departments,What kind of
work do people do in each of them?
Sales
Personnel
Marketing
Accounts
After-sales
Content
Suggested answer:
Sales,order,dispatch,accounting,customer,
catalogue,price list
Personnel,recruiting employees,CV/ resume
Marketing,advertisement,promotion,seminar
[schedule,venue,brochure,guest,speaker]
Accounts,cheque,payment,bill
After-sales,customer / clients,complaints,
problem solving:e.g,spare parts [worn out,break
down] maintain,hotline.
Content
2,Listen to the people talking about their
work and do the matching.
Sales Maria
Personnel David
Marketing
Accounts
After-sales Content
4.3 Taking a message
A,Presentation and vocabulary
1,Look at the note on the book and check if
the information is clear.
2,listen to the recording and correct the
errors in the message.
Content
Suggested answer:
From,Ms Pelham Of,Bella Travel
Phone; 67 78 95 12 Please call
Content
C,Language focus
1,Study the examples on the book.
2,Fill in the blanks.
3,Listen to the recording and check the
answer.
Content
Suggested answer:
1) at,2) at,3) at/in,4) on,5) at,6) in,7) on,
8) in
Content
D,Language focus
1,Listen to the recording of the
conversation in 4.3 A for phrases used in
asking if someone is there and in leaving
messages.
2,Study the examples
3,Pair work,practise the dialogue by
following the flowchart,
4,Demonstration (2 pairs)
Content
Sum-up
the vocabulary of company departments;
how to give simple directions;
how to take messages
Content