Chapter 6
Public B2B Exchanges and
Support Services
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Learning Objectives
1,Define exchanges and describe their major
types.
2,Describe the various ownership and revenue
models of exchanges.
3,Describe B2B portals.
4,Describe third-party exchanges.
5,Distinguish between purchasing (procurement)
and selling consortia.
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Learning Objectives
6,Define dynamic trading and describe B2B
auctions.
7,Discuss integration issues of e-marketplaces
and exchanges.
8,Describe the major support services of B2B.
9,Discuss B2B networks.
10,Discuss issues in managing exchanges.
11,Describe the critical success factors of
exchanges.
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B2B Electronic Exchanges:
An Overview
public e-marketplaces (public exchanges)
Trading venues open to all interested parties (sellers
and buyers); usually run by third parties
exchange
A many-to-many e-marketplace,Also known as e-
marketplaces,e-markets,or trading exchanges
market maker
The third-party that operates an exchange (and in
many cases,also owns the exchange)
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Exhibit 6.1 Trading Communities
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B2B Electronic Exchanges:
An Overview
Classification Of Exchanges
vertical exchange
An exchange whose members are in one industry or industry
segment
horizontal exchange
An exchange that handles materials used by companies in
different industries
Dynamic Pricing
dynamic pricing
A rapid movement of prices over time,and possibly across
customers,as a result of supply and demand
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Exhibit 6.2 Classification of B2B Exchanges
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B2B Electronic Exchanges:
An Overview
Functions of Exchanges
1,Matching buyers and sellers
2,Facilitating transactions
3,Maintaining exchange policies and infrastructure
Ownership of Exchanges
– An industry giant
– A neutral entrepreneur
– The consortium (or co-op)
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B2B Electronic Exchanges:
An Overview
Revenue Models
– Transaction fees
– Fee for service
– Membership fees
– Advertising fees
– Other revenue sources
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B2B Electronic Exchanges:
An Overview
Governance and Organization
– Membership
– Site Access and Security
– Services Provided by Exchanges
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B2B Portals
B2B portals
Information portals for businesses
vortals
B2B portals that focus on a single industry or industry
segment; ―vertical portals‖
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Third-Party (Trading) Exchanges
Third-party exchanges are characterized by
two contradicting properties:
– They are neutral,because they do not favor either
sellers or buyers and
– They do not have a built-in constituency of sellers
or buyers,they sometimes have a problem
attracting enough buyers and sellers to attain
financial viability
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Third-Party (Trading) Exchanges
market liquidity
The degree to which something can be bought or
sold in a marketplace without affecting its price,It is
measured by the number of buyers and sellers in the
market and the transaction volume
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Exhibit 6.6 Supplier Aggregation Model
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Exhibit 6.7 Buyer Aggregation Model
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Third-Party (Trading) Exchanges
Suitability of Third-Party Exchanges
As in other types of e-marketplaces,the most
important key to the success of any third-party
exchange is the critical mass of buyers and sellers
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Consortium Trading Exchanges
consortium trading exchange (CTE)
An exchange formed and operated by a group of major
companies to provide industry-wide transaction
services
Markets operate in three basic types of environments
that indicates the third-party exchange that is most
appropriate
– Fragmented markets
– Seller-concentrated markets
– Buyer-concentrated markets
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Consortium Trading Exchanges
CTEs are classified by:
– Focus on buying or selling
– Are vertical or horizontal
The four types of consortia are:
1,Purchasing oriented,vertical
2,Purchasing oriented,horizontal
3,Selling oriented,vertical
4,Selling oriented,horizontal
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Consortium Trading Exchanges
Purchasing-Oriented Consortia
– Vertical Purchasing-Oriented CTEs,the players are
in the same industry
– Horizontal Purchasing-Oriented CTEs,the owner-
operators are large companies from different
industries that unite for the purpose of improving the
supply chain of MROs used by most industries
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Consortium Trading Exchanges
Critical Success Factors for Consortia
– Appropriate business and revenue models
– Size of the industry
– Ability to drive user adoption
elasticity
The measure of the incremental spending by buyers
as a result of the savings generated
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Consortium Trading Exchanges
Critical Success Factors for Consortia
– Standardization of commodity-like products
– Management of intensive information flow
– Smoothing of supply chain inefficiencies
– Harmonized shared objectives
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Consortium Trading Exchanges
Combining Consortia and Third-Party
Exchanges
– Merging large consortia with a third-party owner
(usually a dot-com) into dot-consortia
– This combination may bring about the advantages
of ownership and minimize third-party limitations,
such as low liquidity
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Dynamic Trading,Matching and Auctions
dynamic trading
Exchange trading that occurs in situations when prices
are being determined by supply and demand (e.g.,in
auctions)
Matching—Buyers place their bids and sellers list their
asking prices,the market makers conduct the
matching
Auctions—Exchanges offer members the ability to
conduct auctions or reverse auctions in private trading
rooms
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Building and Integrating
E-Marketplaces and Exchanges
Building E-Marketplaces
Building e-marketplaces and exchanges is a
complex process,It is usually performed by a major
B2B software company
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Building and Integrating
E-Marketplaces and Exchanges
The Integration Issue
– Seamless integration is needed between the third-
party exchange and the participants’ front- and
back-office systems is necessary
– In private exchanges,one needs to integrate:
Sell-side,seller’s computing system with that of the
customers
Buy-side,buyer’s system with that of the suppliers
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Building and Integrating
E-Marketplaces and Exchanges
Four most common elements of B2B
integration solutions
– External communications
Web/client access
Data exchange
Direct application integration
Shared procedures
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Support Services for
E-Marketplaces and PRM
Directory Services and Search Engines
Directory services can help buyers and sellers
manage the task of finding potential partners
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Support Services for
E-Marketplaces and PRM
Partner and Supplier Relationship
Management
partner relationship management (PRM)
Business strategy that focuses on providing
comprehensive quality service to business partners
supplier relationship management (SRM)
A comprehensive approach to managing an enterprise’s
interactions with the organizations that supply the goods
and services it uses
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Exhibit 6.11 SRM from Peoplesoft
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Support Services for
E-Marketplaces and PRM
E-Communities and PRM
– B2B applications involve many participants,
Buyers and sellers
Service providers
Industry associations
Others
– E-communities connect:
Personnel
Partners
Customers
Combination of the three
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B2B Networks
Company-Centered (Private) Networks
– Provide the infrastructure for e-marketplaces,
enabling efficient and effective buying and selling
along the extended supply chain
– Allow suppliers to communicate effectively and
efficiently with subsuppliers along several tiers
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B2B Networks
Company-Centered (Private) Networks
– Increase the visibility of buyers,sellers and other
partners along the supply chain and around the
globe
– Operate on a large scale,from one company with its
thousands of suppliers,to tens of thousands of firms
globally
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B2B Networks
Company-Centered (Private) Networks
– Foster collaboration and closer relationships among
business partners
– Enable industry-wide resource planning
– Provide support services for the benefit of trading
partners
– Provide insurance,financial derivatives,and so on
to reduce risks in certain markets
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B2B Networks
Industry-wide (Vertical) Networks
– Private industry networks are open to many sellers
and buyers in the industry
– They support exchanges,especially CTEs
Trans-industry and Global Networks
– Networks of exchanges (E2E)—Large corporations
may work with several exchanges,and they would
like these exchanges to be connected in a seamless
fashion
– Global networks—Global networks serve multiple
industries and countries
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Exhibit 6,12 How Several Exchanges
Work in One Supply Chain
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B2B Implementation Issues
private marketplaces
E-marketplaces that are owned and operated by one
company,Also known as company-centric
marketplaces
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B2B Implementation Issues
Problems with Public Exchanges
– Attracting sellers to public exchanges is difficult for
these reasons:
Transaction fees
Sharing information
Cost savings
Recruiting suppliers
Too many exchanges
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B2B Implementation Issues
Supply Chain Improvers
– Public exchanges prepare the entire necessary
infrastructure and ask suppliers to just ―plug in‖ and
start selling
– Focusing on supply chain savings rather than on
buy/sell savings can be very beneficial to
exchanges
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B2B Implementation Issues
Problems with Private Exchanges
– Private exchanges are usually run by one large
company; trust becomes an issue
– Such distrust can lead to liquidity issues
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B2B Implementation Issues
Software Agents in B2B Exchanges
– Capabilities provided by software agents:
Real-time,tighter integration between buyers and
sellers
Facilitation of management of multiple trading partners
and their transactions across multiple virtual industry
exchanges
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B2B Implementation Issues
Disintermediation and Reintermediation
– Exchanges could replace traditional B2B
intermediaries (i.e.,cause disintermediation)
– The Web offers new opportunities for
reintermediation
Brokers are valuable when the number of market
participants is enormous or when complex information
products are exchanged
Many brokering services require information processing.
For delicate negotiations,a computer mediator may be
more predictable and trustworthy
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Managing Exchanges
Centralized Management
– Managing exchanges and providing services to
participants on an individual basis is expensive
– So,―families‖ of jointly-managed exchanges are
more cost-effective
– One market maker can build and operate several
exchanges from a unified,centralized location
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Managing Exchanges
Critical Success Factors for Exchanges
– Early liquidity
– The right owners
– The right governance
– Openness
– A full range of services
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Managing Exchanges
New Directions for B2B Marketplaces
– The most fundamental asset provided by their member
base—its unique knowledge of the industry
– Enables consortia to become arenas for sharing this
knowledge,and standardize products and processes
To spread risk
To uncover new opportunities
To do joint forecasting and demand planning
To participate in the order—ship—settle process electronically
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Managing Exchanges
New Directions for B2B Marketplaces
– A company could choose a different model for each
kind of transaction
Companies purchasing a commodity might value the
liquidity,the transparency,and the price orientation of
an online exchange
Companies making highly-specialized purchases might
value the customization offered by the traditional
bilateral relationship between buyers and sellers
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Managing Exchanges
– E-distributors take title to the goods they sell,
aggregate those goods for the convenience of
buyers,and advise buyers as to which products to
purchase
– Reach hard-to-find buyers for sellers
– Lead to extra value for buyers and decent profits for
sellers
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Managerial Issues
1,Have we done our homework?
2,Can we use the Internet?
3,Which exchange to join?
4,Will joining an exchange force restructuring?
5,Will we face channel conflicts?
6,What are the benefits and risks of joining an
exchange?
7,Can we trust new trading partners?
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Summary
1,E-marketplaces and exchanges defined and
the major types of exchanges.
2,Ownership and revenue models.
3,B2B portals.
4,Third-party exchanges.
5,Consortia and e-procurement.
6,Dynamic pricing and trading.
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Summary
7,Integrating marketplaces and exchanges.
8,Major B2B support services.
9,B2B networks.
10,Exchange networks and management of
exchanges.
11,Critical success factors for exchanges.