Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Contemporary
Management
Second Edition Gareth R,Jones
Texas A&M University
Jennifer M,George
Texas A&M University
Charles W,L,Hill
University of Washington
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managers
and Managing
1
1-2
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Key Concepts
? Organizations,People working together and
coordinating their actions to achieve specific
goals,
? Goal,A desired future condition that the
organization seeks to achieve,
? Management,The process of using
organizational resources to achieve the
organization’s goals by..,
? Planning,Organizing,Leading,and Controlling
1-3
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Additional Key Concepts
? Resources are organizational assets and
include,
? People,
? Machinery,
? Raw materials,
? Information,skills,
? Financial capital,
? Managers are the people responsible for
supervising the use of an organization’s
resources to meet its goals,
1-4
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Achieving High Performance
? Organizations must provide a good or
service desired by its customers,
? David Johnson of Campbell Soup manages
his firm to provide quality food products,
? Physicians,nurses and health care
administrators seek to provide healing from
sickness,
? McDonald’s restaurants provide burgers,
fries and shakes that people want to buy,
1-5
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Organizational Performance
?Measures how efficiently and effectively
managers use resources to satisfy customers and
achieve goals,
?Efficiency,A measure of how well resources are
used to achieve a goal,
?Usually,managers must try to minimize the input
of resources to attain the same goal,
?Effectiveness,A measure of the appropriateness of
the goals chosen (are these the right goals?),and
the degree to which they are achieved,
?Organizations are more effective when managers
choose the correct goals and then achieve them,
1-6
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managerial Functions
?Henri Fayol was the first to describe the four
managerial functions when he was the CEO of
a large mining company in the later 1800’s,
?Fayol noted managers at all levels,operating in
a for profit or not for profit organization,must
perform each of the functions of,
Planning,
organizing,
leading,
controlling,
1-7
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Four Functions of Management
Figure 1.2
Planning
Organizing
Leading
Controlling
1-8
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Planning
Planning is the process used by managers to
identify and select appropriate goals and
courses of action for an organization,
3 steps to good planning,
1,Which goals should be pursued?
2,How should the goal be attained?
3,How should resources be allocated?
? The planning function determines how
effective and efficient the organization is and
determines the strategy of the organization,
1-9
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Organizing
?In organizing,managers create the structure of
working relationships between organizational
members that best allows them to work together and
achieve goals,
?Managers will group people into departments
according to the tasks performed,
?Managers will also lay out lines of authority and
responsibility for members,
?An organizational structure is the outcome of
organizing,This structure coordinates and motivates
employees so that they work together to achieve
goals,
1-10
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Leading
?In leading,managers determine direction,state
a clear vision for employees to follow,and
help employees understand the role they play
in attaining goals,
?Leadership involves a manager using power,
influence,vision,persuasion,and
communication skills,
?The outcome of the leading function is a high
level of motivation and commitment from
employees to the organization,
1-11
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Controlling
?In controlling,managers evaluate how well the
organization is achieving its goals and takes
corrective action to improve performance,
?Managers will monitor individuals,departments,
and the organization to determine if desired
performance has been reached,
?Managers will also take action to increase
performance as required,
?The outcome of the controlling function is the
accurate measurement of performance and
regulation of efficiency and effectiveness,
1-12
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Levels
?Organizations often have 3 levels of managers,
First-line Managers,responsible for day-to-day
operation,They supervise the people performing
the activities required to make the good or service,
Middle Managers,Supervise first-line managers,
They are also responsible to find the best way to
use departmental resources to achieve goals,
Top Managers,Responsible for the performance of
all departments and have cross-departmental
responsibility,They establish organizational goals
and monitor middle managers,
1-13
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Top
Managers
Middle
Managers
First-line Managers
Non-management
Three Levels of Management
1-14
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Restructuring
?Top Management have sought methods to
restructure their organizations and save
costs,
?Downsizing,eliminate jobs at all levels of
management,
?Can lead to higher efficiency,
?Often results in low morale and customer
complaints about service,
1-15
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Trends
?Empowerment,expand the tasks and
responsibilities of workers,
?Supervisors might be empowered to make some
resource allocation decisions,
?Self-managed teams,give a group of
employees responsibility for supervising
their own actions,
?The team can monitor its members and the quality
of the work performed,
1-16
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managerial Roles
?Described by Mintzberg,
?A role is a set of specific tasks a person performs
because of the position they hold,
?Roles are directed inside as well as outside the
organization,
?There are 3 broad role categories,
1,Interpersonal
2,Informational
3,Decisional
1-17
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Interpersonal Roles
?Roles managers assume to coordinate and
interact with employees and provide direction
to the organization,
?Figurehead role,symbolizes the organization and
what it is trying to achieve,
?Leader role,train,counsel,mentor and encourage
high employee performance,
?Liaison role,link and coordinate people inside and
outside the organization to help achieve goals,
1-18
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Informational Roles
?Associated with the tasks needed to obtain
and transmit information for management of
the organization,
?Monitor role,analyzes information from both the
internal and external environment,
?Disseminator role,manager transmits
information to influence attitudes and behavior of
employees,
?Spokesperson role,use of information to
positively influence the way people in and out of
the organization respond to it,
1-19
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Decisional Roles
?Associated with the methods managers use to
plan strategy and utilize resources to achieve
goals,
? Entrepreneur role,deciding upon new projects or
programs to initiate and invest,
? Disturbance handler role,assume responsibility for
handling an unexpected event or crisis,
? Resource allocator role,assign resources between
functions and divisions,set budgets of lower
managers,
? Negotiator role,seeks to negotiate solutions between
other managers,unions,customers,or shareholders,
1-20
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managerial Skills
There are three skill sets that managers need
to perform effectively,
1,Conceptual skills,the ability to analyze and
diagnose a situation and find the cause and effect,
2,Human skills,the ability to understand,alter,lead,
and control people’s behavior,
3,Technical skills,the job-specific knowledge
required to perform a task,Common examples
include marketing,accounting,and manufacturing,
All three skills are enhanced through formal
training,reading,and practice,
1-21
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Skill Type Needed by Manager Level
Top
Managers
Middle
Managers
Line
Managers
Conceptual Human Technical
Figure 1.5
1-22
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Challenges
? Increasing number of global organizations,
? Building competitive advantage through
superior efficiency,quality,innovation,and
responsiveness,
? Increasing performance while remaining
ethical managers,
? Managing an increasingly diverse work force,
? Using new technologies,
1-23
Contemporary
Management
Second Edition Gareth R,Jones
Texas A&M University
Jennifer M,George
Texas A&M University
Charles W,L,Hill
University of Washington
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managers
and Managing
1
1-2
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Key Concepts
? Organizations,People working together and
coordinating their actions to achieve specific
goals,
? Goal,A desired future condition that the
organization seeks to achieve,
? Management,The process of using
organizational resources to achieve the
organization’s goals by..,
? Planning,Organizing,Leading,and Controlling
1-3
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Additional Key Concepts
? Resources are organizational assets and
include,
? People,
? Machinery,
? Raw materials,
? Information,skills,
? Financial capital,
? Managers are the people responsible for
supervising the use of an organization’s
resources to meet its goals,
1-4
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Achieving High Performance
? Organizations must provide a good or
service desired by its customers,
? David Johnson of Campbell Soup manages
his firm to provide quality food products,
? Physicians,nurses and health care
administrators seek to provide healing from
sickness,
? McDonald’s restaurants provide burgers,
fries and shakes that people want to buy,
1-5
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Organizational Performance
?Measures how efficiently and effectively
managers use resources to satisfy customers and
achieve goals,
?Efficiency,A measure of how well resources are
used to achieve a goal,
?Usually,managers must try to minimize the input
of resources to attain the same goal,
?Effectiveness,A measure of the appropriateness of
the goals chosen (are these the right goals?),and
the degree to which they are achieved,
?Organizations are more effective when managers
choose the correct goals and then achieve them,
1-6
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managerial Functions
?Henri Fayol was the first to describe the four
managerial functions when he was the CEO of
a large mining company in the later 1800’s,
?Fayol noted managers at all levels,operating in
a for profit or not for profit organization,must
perform each of the functions of,
Planning,
organizing,
leading,
controlling,
1-7
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Four Functions of Management
Figure 1.2
Planning
Organizing
Leading
Controlling
1-8
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Planning
Planning is the process used by managers to
identify and select appropriate goals and
courses of action for an organization,
3 steps to good planning,
1,Which goals should be pursued?
2,How should the goal be attained?
3,How should resources be allocated?
? The planning function determines how
effective and efficient the organization is and
determines the strategy of the organization,
1-9
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Organizing
?In organizing,managers create the structure of
working relationships between organizational
members that best allows them to work together and
achieve goals,
?Managers will group people into departments
according to the tasks performed,
?Managers will also lay out lines of authority and
responsibility for members,
?An organizational structure is the outcome of
organizing,This structure coordinates and motivates
employees so that they work together to achieve
goals,
1-10
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Leading
?In leading,managers determine direction,state
a clear vision for employees to follow,and
help employees understand the role they play
in attaining goals,
?Leadership involves a manager using power,
influence,vision,persuasion,and
communication skills,
?The outcome of the leading function is a high
level of motivation and commitment from
employees to the organization,
1-11
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Controlling
?In controlling,managers evaluate how well the
organization is achieving its goals and takes
corrective action to improve performance,
?Managers will monitor individuals,departments,
and the organization to determine if desired
performance has been reached,
?Managers will also take action to increase
performance as required,
?The outcome of the controlling function is the
accurate measurement of performance and
regulation of efficiency and effectiveness,
1-12
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Levels
?Organizations often have 3 levels of managers,
First-line Managers,responsible for day-to-day
operation,They supervise the people performing
the activities required to make the good or service,
Middle Managers,Supervise first-line managers,
They are also responsible to find the best way to
use departmental resources to achieve goals,
Top Managers,Responsible for the performance of
all departments and have cross-departmental
responsibility,They establish organizational goals
and monitor middle managers,
1-13
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Top
Managers
Middle
Managers
First-line Managers
Non-management
Three Levels of Management
1-14
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Restructuring
?Top Management have sought methods to
restructure their organizations and save
costs,
?Downsizing,eliminate jobs at all levels of
management,
?Can lead to higher efficiency,
?Often results in low morale and customer
complaints about service,
1-15
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Trends
?Empowerment,expand the tasks and
responsibilities of workers,
?Supervisors might be empowered to make some
resource allocation decisions,
?Self-managed teams,give a group of
employees responsibility for supervising
their own actions,
?The team can monitor its members and the quality
of the work performed,
1-16
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managerial Roles
?Described by Mintzberg,
?A role is a set of specific tasks a person performs
because of the position they hold,
?Roles are directed inside as well as outside the
organization,
?There are 3 broad role categories,
1,Interpersonal
2,Informational
3,Decisional
1-17
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Interpersonal Roles
?Roles managers assume to coordinate and
interact with employees and provide direction
to the organization,
?Figurehead role,symbolizes the organization and
what it is trying to achieve,
?Leader role,train,counsel,mentor and encourage
high employee performance,
?Liaison role,link and coordinate people inside and
outside the organization to help achieve goals,
1-18
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Informational Roles
?Associated with the tasks needed to obtain
and transmit information for management of
the organization,
?Monitor role,analyzes information from both the
internal and external environment,
?Disseminator role,manager transmits
information to influence attitudes and behavior of
employees,
?Spokesperson role,use of information to
positively influence the way people in and out of
the organization respond to it,
1-19
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Decisional Roles
?Associated with the methods managers use to
plan strategy and utilize resources to achieve
goals,
? Entrepreneur role,deciding upon new projects or
programs to initiate and invest,
? Disturbance handler role,assume responsibility for
handling an unexpected event or crisis,
? Resource allocator role,assign resources between
functions and divisions,set budgets of lower
managers,
? Negotiator role,seeks to negotiate solutions between
other managers,unions,customers,or shareholders,
1-20
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Managerial Skills
There are three skill sets that managers need
to perform effectively,
1,Conceptual skills,the ability to analyze and
diagnose a situation and find the cause and effect,
2,Human skills,the ability to understand,alter,lead,
and control people’s behavior,
3,Technical skills,the job-specific knowledge
required to perform a task,Common examples
include marketing,accounting,and manufacturing,
All three skills are enhanced through formal
training,reading,and practice,
1-21
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Skill Type Needed by Manager Level
Top
Managers
Middle
Managers
Line
Managers
Conceptual Human Technical
Figure 1.5
1-22
Irwin/McGraw-Hill ?The McGraw-Hill Companies,Inc.,2000
Management Challenges
? Increasing number of global organizations,
? Building competitive advantage through
superior efficiency,quality,innovation,and
responsiveness,
? Increasing performance while remaining
ethical managers,
? Managing an increasingly diverse work force,
? Using new technologies,
1-23
