Unit 16 Firms and factories 16.1 Saying what you’ve done (1) Grammar Complete this table of irregular verbs. Infinitive Past tense Past participle  be was / were been  buy    come      done  get    go    have     left   make    meet      put   said   see    sell      spoken  read    take    write     (2) Writing You are Ms Bly’s assistant. Look at this “to do” list for her trip to Chicago. Then write a short memo to Ms Bly telling her what you have and haven’t done. Ms Bly’s trip to Chicago 1 book flight √ 2 reserve hotel room × 3 arrange meeting with the area manager √ 4 change meeting with the Sales representative × 5 confirm lunch with Sally Perkins × 6 cancel dinner with John Bates √ (3) Writing What have you done this week? Write some sentences. Use verbs from the table in Exercise 1. 1 late for work / colleague ____________________________________ 2 a day off ____________________________________ 3 home early ____________________________________ 4 English ____________________________________ 5 eight letters ____________________________________ 6 some phone calls ____________________________________ 16.2 Visiting a factory (1) Vocabulary Which words go together? 1 Be a out! 2 Watch b back! 3 Stand c touch! 4 Don’t d careful! (2) Language in use Read this conversation and complete it with the words in the box. VISITOR: My name’s Stephanos Karafillis, and I’ve got an (1) ___________ with the Production manager. RECEPTIONIST: Hello, Mr Karafillis, and welcome to PackEx. I’ll let the Production manager know you’re here. (2) ________ you (3) ________ the visitors’ book, please? VISITOR: Of course. RECEPTIONIST: You (4) ________ to wear this (5) ________ for security. VISITOR: OK. RECEPTIONIST: And while you are in the factory itself, you (6) ________ wear these glasses for safety. VISITOR: Thank you. (3) Listening and speaking The Production manager is showing Stephanos around the factory. Listen to these excerpts from the tour. Listen again. What would you say at each beep? Use the expressions in the box. 16.3 The company report (1) Vocabulary Reread the Cathay Pacific report on page 92 of the Learner’s Book and complete these sentences. 1 Cathay Pacific is in the ________ industry. 2 Cathay Pacific has _______ a lot of money in the new airport. 3 A special offer for visitors has increased ________ numbers. 4 The airline’s _______ division made a good profit. 5 Hong Kong’s new _______ has made the city a major air center. 6 New suppliers will keep the airline’s computer _______ up to date. Now complete this sentence with the hidden word. The company produces a __________ every year. (2) Grammar Put these words in the correct order to make sentences giving news for a company report. 1 open / office / Seattle We’ve opened an office in Seattle. 2 close / factory / Atlanta ____________________________ 3 start / exporting / Japan _______________________________ 4 start / exporting / New Zealand / last year _______________________________ 5 sell / food processing business / in February ____________________________________ 6 buy / new travel business ____________________________________ (3) Listening and speaking A friend phones you with news of their company. Unfortunately, the line is bad and you can’t understand everything. Listen and ask questions like this: VOICE 1: We’ve opened an office in … (beep) YOU: Sorry, where have you opened an office? VOICE 2: Sorry, where have you opened an office? (repeat) References 16.1 1 Infinitive Past tense Past participle  be was / were been  buy bought bought  come came come  do did done  get got got  go went gone  have had had  leave left left  make made made  meet met met  put put put  say said said  see saw seen  sell sold sold  speak spoke spoken  read read read  take took taken  write wrote write  2 3 I’ve arranged the meeting with the area manager. 4 I haven’t changed the meeting with the sales representative. 5 I haven’t confirmed lunch with Sally Perkins. 6 I’ve cancelled dinner with John Bates. 16.2 1 1d 2a 3b 4c 2 1 appointment 2 Could 3 sign 4 need 5 badge 6 must 3 BEEP 1: If you follow me … / Please come in this way … BEEP 2: it’s important not to touch the machinery. BEEP 3: Please come this way … / If you follow me … BEEP 4: Is there anything else you’d like to see? 1 MANAGER: Hello Stephanos. Welcome to PackEx. Nice to meet you. I see you’ve got your safety glasses. Fine. Well, let’s go to the factory and start our tour. (beep 1) 2 MANAGER: … The machinery is very fast, and we’ve raised the speed on this line to 170 packs a minute. We’ve taken a lot of safety precautions, but remember … (beep 2) 3 MANAGER: … This is the warehouse. Goods are stored here until they’re dispatched to customers. We’ll move on to the dispatch area itself now. (beep 3) 4 MANAGER: … So, that’s the factory, the warehouse and the dispatch area. (beep 4) 16.3 1 1airline 2 invested 3 passengers 4 cargo 5 airport 6 systems 2 2 We have closed the factory in Atlanta. 3 We’ve started exporting to Japan. 4 We stated exporting to New Zealand last year. 5 We sold the food processing business in February. 6 We have bought a new travel business. 3 1 VOICE 1: We’ve opend an office in (*) (beep) (pause) VOICE 2: Sorry, where have you opened an office? (beep) (pause) VOICE 2: Sorry, where have you opened an office? 2 VOICE 1: We’ve closed the factory (*) VOICE 2: Sorry, where have you closed the factory? VOICE 2: Sorry, where have you closed the factory? 3 VOICE 1: We’ve stopped production (*) VOICE 2: Sorry, what have you stopped producing? VOICE 2: Sorry, what have you stopped producing? 4 VOICE 1: We’ve stopped selling (*) VOICE 2: Sorry, what have you stopped selling? VOICE 2: Sorry, what have you stopped selling? 5 VOICE 1: (*) has joined the sales team. VOICE 2: Sorry, who’s joined the sales team? VOICE 2: Sorry, who’s joined the sales team? 6 VOICE 1: We’ve fired the sales manager because (*) VOICE 2: Sorry, why have you fired the sales manager? VOICE 2: Sorry, why have you fired the sales manager?