Unit 6 International trade 6.1 Documentation Vocabulary Fill in the blanks with an appropriate word. After receiving their Enquiry we sent them a _______. We have just received an _______for the goods we wanted. Another word for “buy” is _______. A bill of lading and a letter of credit are _____in foreign trade. Please inform us when the cargo arrives at its _______. We send a _____before making an order. Our agents will ____the goods to you when they arrive. It’s important to state the _____of each package on all the forms. I’ve just heard that ____ charges are going up. That firm is our sole ____of these components. They have added $50 for _____and handling. When will you be able to ____the goods to us? The ____price is 30% higher than the wholesale price. Doing business on the phone with companies _____is very costly. Before we can accept your order, we require a _____of 5% of the total price. When fixing a price for an export order, the ____are very important. 6.2 Making enquiries Speaking & writing In this exercise you’ll calling Mr Chan in Hong Kong to find the information in the list below. Speak when you hear the <beep> sound. Look at the example first: Mr Chan: Hello, Orion Electronics. Thomas Chan, speaking. <beep> You: Hello, Mr Chan, I’d like to check some information about our order number 355. Mr Chan: 355. Yes, what would you like to know? <beep> You: First of all, could you tell me how many …? You may need to pause the recording if you have to think before you speak. B. Draft a fax or e-mail to Orion Electronics, requesting the same information. When you have done this, compare your draft with the fax or e-mail in the answer key. 6.3 Sales and delivery Vocabulary Fill the gaps with suitable words from the list below. The profit made on a product vary according to the volume of sales and there is not normally a fixed profit ________ on the unit price. If you buy something by mail order it’s normal to pay CWO (______) rather than COD (_______). What’s the difference between a B/L (_____) and a B/E (________)? The _______ price of this product at the ________ (i.e. in the shops) is ?13.99, incl. VAT (_______)-about 60% more than the _______ price. As we have been carrying out a (n) _______control, there is a _______in processing orders. We apologize for any inconvenience caused by this ______. As part of the consignment is very urgent, we’ll be making a ____of two of the twenty ________you have ordered. We only supply _______one product of ______quality, Very ______consignments are shipped by sea. There is no _______for small orders. They submitted a _____ in _____, in accordance with our instructions, but it arrived after the ______. 6.4 What do they want to know? Reading Look at this extracts from correspondence. What does the writer want to know in cash case? The first is done for you as an example. 1. They want us let them know … What difficulties we are having. What components we are obtaining When the goods will be delivered 2. They want us let them know if we … can give them a discount will ship before July 2 will give them a discount if the shipment is delayed 3. They want us let them know…. if we are providing a year’s free service how much our service costs how much the units will cost 4. They want us let them know…. if our machines are suitable for their requirements if we have consulted their managers about this as much as possible about the machine 5. They want us let them know if there is an error in our … quotation ER889 quotation ER887 quotation ER889 and ER887 6.5 ‘J.I.T’ Listening A. Before you listen to the recording, look at these ‘golden rules’. Which do you think is the moist proficient way of organizing a manufacturing process? B. Now listen to the recording. Here is a list of 12 points that could be made about J.I.T. --- many of which you may agree with. Tick√ the points that are mentioned and put a cross beside the points that are not mentioned in the interview. The first is done for you as an example. J.I.T stands for “just in time”. ( ) Capital tied up in stored materials is wasted. ( ) Only a large company has enough influence and much to introduce J.I.T. ( ) The J.I.T philosophy was ‘discovered’ in the USA by Japanese engineers. ( ) Workers are laid off when there are no orders to fill. ( ) Some products take weeks or months to manufacture __ you can apply J.I.T methods to such products. ( ) In manufacturing, materials accounts for about 60% of the running costs. ( ) Employees must be fully informed of how the system works if they are to be required to use this technology. ( ) Training and maintenance can be carried out if there are no orders. ( ) Workers have to be trained to operate many different machines. ( ) In bad times, suppliers have to suffer and lose money. ( ) Suppliers and customers have to cooperate very closely. ( ) C. Listen to the last part of the recording again and fill the gaps in this transcript. You’ll need to pause the recording frequently. Interviewer: So, to come back to the supply of the materials, this depends on the re-operation of your suppliers, then? Expert: Absolutely! And changes in philosophy are essential here too. Most major companies obtain materials from over ______ different suppliers. With J.I.T. this number has to be cut down to around _____. The benefit to the suppliers is that he will get more ______from you if he can work with you in this way. Inevitably, this involves very close ________ on the _________ and __________ of the materials he supplies and he must adopt the J.I.T. Philosophy in his own ________. If not, he’ll find that the pressure is on him to hold _______ for his customers--- and this will clearly not be ________. If a supplier can’t cope with J.I.T., then he’ll find that major companies will simply find other suppliers who can. D. Have you changed your mind about what you thought in A, now that you’ve heard the recording? 6.6 Preposition Fill the gaps in these sentences with a suitable word + preposition. First of all, try to do the exercise without looking at the list below. I’ll be calling on you when I’m next in town. If you suffer any loss, we will ______ you _____that. He was unable to ______ the extra work and became ill. I’m afraid I can’t ______ another department’s work. As you appear to have been overcharged, we will ______ your account_____ the sum of 600.000yuan. It s important to ____ any special customs regulations. All members of a team must _____each other. We’ve been _____ our partners in the USA for several years. Due to filling sales, the company has ______its R&D program. They’re ______ doing a much better job than that. The cargo _______ four one-ton crates. They shouldn’t ______ them _______the need to redesign the product. References Documentation quotation 2. invoice 3. purchase 4. documents 5. destination 7. proforma 8. forward 9. dimensions 10. freight 11. supplier 12. shipping 13. deliver 14. retail 15. overseas 16. down payment Making enquiries A. 1. 4 2. 13 January 3. 7 or 8 February 4. Johnson Brothers 010 852 5667890 300 x 400 x 300 mm 5.85 kg B. Model fax / e-mail To Mr Chan, Orion Electronics Re: Our order number 355 Dear Mr Chan, We have a number of questions about this order: 1 How many separate consignments will there be? 2 What date will the first consignment be shipped? 3 What is the expected date of this arrival here? 4 What is the name and phone number of your freight forwarders? 5 What are the dimensions and weight of each package? Please note that our Mr Field is in Hong Kong next week. He will call you to arrange a meeting. Looking forward to hearing from you. Best wishes, Sales and delivery 1. volume margin 2. cash with order cash on delivery 3. bill of lading bill of exchange 4. retail point of sale value added tax wholesale 5. inventory / stock backlog hold-up 6. special delivery crates 7. grade premium bulky surcharge 8. tender triplicate deadline What do they want to know? 1. c 2. c 3. a 4. c 5 .b (the error is in the latter, i.e. the last one mentioned) ‘J.I.T.’ B. The points that were mentioned: 1 2 4 7 9 12 C. Missing words: 2,000 200 orders co-operation / cooperation design quality plant stock economic Transcript Interviewer: One of the phrases that we’re hearing more and more in business these days is ‘Just in Time’- it’s an idea that seems to be overturning traditional ideas of industrial production. Carl Feldman is research adviser to the Industrial Association. Carl, what exactly is ‘Just in Time’? Carl Feldman: Well, the underlying philosophy of ‘J.I.T.’, as we now call it, is that of eliminating waste. Manufacturing, ideally, should work on a day-to-day basis. Depending on the type of industry this might be stretched up to a week-by-week basis, but not any longer. A manufacturer should only manufacture a product that he has an order for and should only carry a stock of materials for what he will make on a single day. Now, most companies carry stock for several days, even for several weeks- fearing that if they…if they run short of a particular material, their entire production process will be disrupted. Interviewer: Yes, but surely this is true? If just one component is lacking, then production does have to stop. Carl Feldman: Yes, but the point is that it’s a waste of money, having capital tied up in materials that won’t be used for several days. And you save money if your materials arrive just in time to be used in the manufacturing process. Interviewer: Where does J.I.T. originate from? Carl Feldman: The story is that a group of Toyota engineers from Japan were touring industrial plants in the USA, on the lookout for new methods of improving efficiency- this was in the 1970s. They were impressed by what happened in the supermarkets they went into: they noticed that as soon as a shelf in a supermarket was nearly empty, a shelf-filler came along and topped it up. They simply applied this principle to manufacturing. So that’s how it all started. Interviewer: Now, an account would insist that you have to keep your workforce busy all the time and keep your machines running at all times. This maximizes your efficiency. Carl Feldman: With J.I.T you only run machines if you have a product to make. In most manufacturing, the cost of materials is around 60% of the total costs of running the business, so any materials sitting unused in a warehouse can’t begin to repay their costs until they have been turned into a product. The traditional accountant’s view has to be reassessed. Interviewer: But in any industry there are fluctuations in demand. How does J.I.T cope with this? Carl Feldman: In the same way that capital tied up in materials is being wasted, making products for stock also ties up capital. If there are no orders for a particular day, there is no logic in making for stock. Both machines and workforce have to be grouped by product, not by function, so that they’re flexible enough to deal with fluctuations-which may mean more work on some days and less on others. Interviewer: So how do you keep the workforce busy on a slack day? Carl Feldman: There’s time then for maintenance, training and so on – particularly important these days is quality. Interviewer: So, to come back to the supply of materials, this depends on the co-operation of your supplies, then? Carl Feldman: Absolutely! And changes in philosophy are essential here too. Most major companies obtain materials from over 2,000 different suppliers, with J.I.T. this number has to be cut down to around 200. The benefit to the supplier is that he will get more orders from you if he can work with you in this way. Inevitably, this involves very close co-operation on the design and quality of the materials he supplies and he must adopt the J.I.T. philosophy in his own plant. If not, he’ll find that the pressure is on him to hold stock for his customers – and this will clearly not be economic. If a supplier can’t cope with J.I.T., then he’ll find that major companies will simply find other suppliers who can. Prepositions 2. compensate you for 3. cope with 4. comment on 5. credit your account with 6. comply with 7. co-operate with 8. collaborating with 9. cut back on 10. capable of 11. consists of 12. convince them of