?Unit 4 The Place of Work
? Time 3*90’
? Objectives
? Focus
? Warming up
? 4.1 Giving directions
? 4.2 Talking about departments
? 4.3 Taking a message
? Sum-up
Objectives
When the learners finish learning this
unit,they should be able to
? ask for and give directions
? talk about departments
? give and take telephone messages
Content
Focus
? Company departments
Content
Warming up
? Q1,What department does an accountant work in?
(Accounts)
? Q2,Which department does a sales representative
work in? (Sales)
? Q3;Where are the visitors welcome? (Reception)
? Q4,Which department makes sure the factory’s
products are well made? (Production)
? Q5,Which department develop new product?
(R&D)
Content
4.1 Giving directions
A,Presentation and listening
1.Listen to this receptionist talking to
three visitors,Match the numbers to the
departments on the book.
Content
Suggested answer:
? First floor,Personnel
? Second floor,After-sales
? Third floor,Marketing
Content
2,Discussion,
Q1,On which floor do you think the
reception should be?
Q2,Can we locate the Accounts on the 1st
floor?
Q3,Can we locate the After-sales on the
4th floor?
Content
B,Language focus
? 1,Students study the examples on the book,
? 2,Answer the questions according to the
examples:
Q1,Where’s the store room?
Q2,Where’s the women’s toilet?
Content
4.2 Talking about departments
A.Presentation and vocabulary
? 1,Complete the paragraph with the words in the
box on the book,
Dispatch Marketing
Accounts Slaes
Research and Development Purchasing
After-sales Personnel
Production
Content
2,Listen to the recording and check the
answer.
? Suggested answer:
1) Marketing,2) Personnel,3) Accounts,4)
Research and Development,
5) Sales,6) Dispatch,7) Purchasing,8)
Production,9) After-sales
Content
B,Reading
? 1,Read the letters on the book and decide
which department they should be sent to.
? 2,Reread the letters on the book and
underline the key words that led to the
decision.
Content
Suggested answer:
? 1) Accounts,cheque,payment,invoice
? 2) Personnel,CV,experience
? 3) Purchasing,enquiry,catalogue,price list,
discounts,delivery dates
? 4) Marketing,advertising rates,market
Content
C,Listening
? 1,Look at the departments,What kind of
work do people do in each of them?
Sales
Personnel
Marketing
Accounts
After-sales
Content
Suggested answer:
? Sales,order,dispatch,accounting,customer,
catalogue,price list
? Personnel,recruiting employees,CV/ resume
? Marketing,advertisement,promotion,seminar
[schedule,venue,brochure,guest,speaker]
? Accounts,cheque,payment,bill
? After-sales,customer / clients,complaints,
problem solving:e.g,spare parts [worn out,break
down] maintain,hotline.
Content
? 2,Listen to the people talking about their
work and do the matching.
Sales Maria
Personnel David
Marketing
Accounts
After-sales Content
4.3 Taking a message
A,Presentation and vocabulary
? 1,Look at the note on the book and check if
the information is clear.
? 2,listen to the recording and correct the
errors in the message.
Content
Suggested answer:
? From,Ms Pelham Of,Bella Travel
? Phone; 67 78 95 12 Please call
Content
C,Language focus
? 1,Study the examples on the book.
? 2,Fill in the blanks.
? 3,Listen to the recording and check the
answer.
Content
Suggested answer:
? 1) at,2) at,3) at/in,4) on,5) at,6) in,7) on,
8) in
Content
D,Language focus
? 1,Listen to the recording of the
conversation in 4.3 A for phrases used in
asking if someone is there and in leaving
messages.
? 2,Study the examples
? 3,Pair work,practise the dialogue by
following the flowchart,
? 4,Demonstration (2 pairs)
?Content
Sum-up
the vocabulary of company departments;
? how to give simple directions;
? how to take messages
Content