Chapter 13
? To Describe the Operational
Scope
? To Examine Specific Aspects of
Retail Operations
Size
Operations Blueprint
Inventory Management
Renovations
Space Allocation
Personnel Utilization
Energy Management
Store Format
Store Security
Store Maintenance
Insurance
Credit Management
? Systematic
? Every Operating Function
? Standardizes Activities
? Outlines Plan for Evaluation
? Evaluate Personnel Needs
? Production Needs
? Prototype Stores?
? Rationalized Retailing
? Top-Down Space Management
? Bottom-Up Space Management
? Labor Costs
? Employee Turnover
? Ramifications of Poor
Employees
? Productivity and Technology
? Labor Demand
? Unionized Employees
? Hiring Process
? Workload Forecasts
? Standardization and Cross-
Training
? Performance Standards
? Compensation
? Self-service
? Length of Employment
? Better Insulation
? Temperature Settings
? Computerized Systems
? Centrally Controlled Systems
? Efficiency Light Bulbs
? Humidity Controls
? Handling
? Storage
? Movement
? When to Perform Functions
? Delivery Time vs,Shipping Costs
? Supplier Support
? In-Store Breakage
? Customer Delivery
? Personal
– Lighting
– Cameras
– Guards
– Curfews
– Access
– Bank Deposits
? Merchandise
? Workers’ Compensation
? Public Liability
? Product Liability
? Property
? Directors’ and Officers’ Liability
? Acceptable Payments
– Check
– Credit
– Debit
? Administration
? Customer Eligibility
– Check
– Credit Purchases
? Credit Tradeoffs
? Handling Late Payments
? Videoconferencing
? In-Store Telecommunications
? Inventory Control
? Checkout
? Electronic Point-of-Sale System
? Self-Scanning
? Outsourcing
? Crisis Management
– Contingency Plans
– Communication
– Cooperation
– Quick Responses
– Clear Chain of Command
? The Operational Scope of Operations
Management
? Specific Aspects of Retail Business
– Operations Blueprint
– Store Format,Size,and Space Allocation
– Personnel Utilization
– Store Maintenance
– Energy Management
– Store Security
– Insurance
– Credit Management,etc,
Questions?