Preface My text Technology of Biscuits, Crackers and Cookies, which was first published in 1983, with an enlarged new edition in 1991, has proved very successful and been welcomed by biscuit manufacturers worldwide. Why, then, consider producing separate manuals in the same field? The idea started, I suppose, when my partner, Pam Chance, pointed out that, as a standard reference work, my book was both too detailed and expensive for the average plant operative to use in the course of his or her work. Over the years, I have worked as a consultant in very many factories in many countries. Not all the operatives speak English, but those that do have explained that they often do not know the biscuit technology with which they are involved nor have a convenient source of information. They and their managers have particularly expressed the need for aids to troubleshooting. Thus this manual was born. It is one of a sequence that covers the various parts of the biscuit-making and packaging process. It builds on Technology of Biscuits, Crackers and Cookies, but includes much new material. I have tried to give particular emphasis to process mechanisms and fault solving. I am sure that managers, trainers and operatives will find it useful both in training and as a reference source. I hope that all who read and use it will find it as useful as I would like it to be. If you have any comments or contributions, I should be pleased to hear from you. Duncan J R Manley 1998