Letter Writing Practice 4 Test Yourself You work for an airline.You have just received a letter from a customer who says that she had a terrible flight, that her bags did not arrive until two days later, and that one of her bags was broken.Write a letter apologizing and ask for further information so that you can arrange compensation.(Invent any details you need.) When you have finished ,put the letter away until the end of the section. 　 　 Sample Letter:1 Jose asks about delivery Jose Munoz ,Spain, ordered some drills for Haga,Sweden. But after two months Haga? had still not sent the goods. 　 Dear Sir or Madam Our order No.2886: 5 Kraftborr drills, As it is now more than two months since we opened a letter of credit in your favor, we would be grateful if you could arrange shipment of the goods as soon as possible. We would also appreciate it if you could let us know exactly when the goods would arrive. We look forward to receiving the drills. Yours Jose Munoz Title/Department: Manager, Purchasing 　 Sample Letter :2 　 Dear Sr. Munoz Thank you for your fax dated 13 May concerning your order for five of our drills. We must apologize for the delay in shipping this order. This was due to unforeseen circumstances. However, we are dealing with your order now and it will be sent without further delay. With apologies once again, Yours sincerely Mona Stenlund Export Manager 　 Sample Letter: 3 　 Dear Ms Stenlund, Our order No.2886 We have received your fax of 15 May, concerning the above order for 5 Kraftorr drills. We were pleased to hear that you will ship the drills immediately. We would appreciate it, however, if you could give us further details about the delivery. In particular, we would like to know the name of the ship that you are using, the departure date from Sweden and the expected arrival date in Spain. I look forward to hearing from you. Yours (signature)　 J.Munoz Practice: Find the expression in the three letters for requesting and apologizing. Requesting: Please could you? If it is urgent, add: (as soon as possible) We would be grateful if you could? We would appreciate it if you could?( without delay) (immediately) We would like to know (about/if)? give us further details about? let us know (about/if)... inform us (about/if)... 　 Apologizing: We must apologize for... We apologize for... We are extremely sorry for... Please accept our apologies once again. We hope that this has not caused you any inconvenience. With apologies once again.