UNITED PARCEL SYSTEM HEADQUARTERS: ATLANTA, GA (WORLD’S LARGEST EXPRESS CARRIER & LARGEST PACKAGE DELIVERY COMPANY) . 24/7 DELIVERY ? 4 HOURS “URGENT” DELIVERY ? 180 COUNTRIES ? PICK-UP W/I 60-90 MINUTES OF COMPUTER ORDER RECEIPT . REAL-TIME TRACKING (BAR CODE/ WIRELESS TRANSPONDERS-PDA) 7 MIL. “ ON-LINE” QUERIES PER DAY UPS RETAIL “STORE” (INPUT TO PACKAGE / PARCEL DELIVERY SYSTEM) UPS “FULL-SERVICE” PACKAGE / PARCEL RETAIL SYSTEM UPS ( CONTINUED) ? SYNCHRONIZED TRUCKS / PLANES/ TRAINS ( FOR CROSS-COUNTRY DELIVERY) .CHRISTMAS WEEK (19 DEC.) .18,000,000 PACKAGES(210per sec.) .35% SURGE ( 13.6 M PER DAY AVG.) .UPS AIR: 4.5M packages 24 DEC. .ADDED 12 A/C TO 600 A/C FLEET LD-3 & LD-4 CONTAINERS ENROUTE UPS 747 FOR LOADING UPS DAYLIGHT LOADING UPS 747 FREIGHTER WITH LD3 CONTAINERS UPS RETAIL DELIVERY 200,000 BROWN TRUCKS; 400,000 PEOPLE!* * INCLUDES 60,000 SEASONAL WORKERS FOR CHRISTMAS RUSH FEDEX HEADQUARTERS: MEMPHIS, TN .EXPRESS DELIVERY TO 211 COUNTRIES .REGIONAL “LESS THAN TRUCKLOAD” DELIVERY OF HEAVY WEIGHT FREIGHT . NON-STOP “DOOR-TO-DOOR” DELIVERY OF TIME-CRITICAL SHIPMENTS . FEDEX BOUGHT AMERICAN FREIGHTWAYS , RTS AND VIKING TO COMPETE WITH UPS FOR GROUND MARKET FEDEX “RETAIL” STORE FEDEX RETAIL “DROP-BOX” TIME-CRITICAL DROP-OFF SYSTEM 5:45PM CUT-OFF FEDEX TRAILERS UNLOADING (SKY HARBOR AIRPORT-PHOENIX) MARKET CONSTRAINT PRESCOTT PHOENIX SKY HARBOR AIRPORT PRESCOTT FLAGSTAFF 60 MILES 40 MILES MARKET AREA CONSTRAINED BY “DRIVE TIME” FROM RETAIL PICK-UP BOX CONSOLIDATION TO AIRPORT !!