Unit 12 Claim and Settlement
Points for attention:
When making a claim,plan your letter as
follows:
1,Begin by regretting the need to
complain
2,Mention the date of the order,the
date of delivery and the goods
complained about.
3,State your reasons for being
dissatisfied and ask for an explanation
4,Refer to the inconvenience caused.
5,Suggest how the matter should be put
right.
Suppose you are the seller,the following
rules are to be noted when dealing with
a claim.
1,The first thing that has to be decided is
whether the claim is justified,If so,
then you have to admit it readily;
express your regret and promise to put
matters right.
2,If the claim is not justified,point this
out politely and in an agreeable manner,
It would be a wrong policy to refuse the
claim offhand.
3,If you cannot deal with a claim
promptly,acknowledge it at once,
Explain that you are looking into it and
that you will send a full reply later.
4,All claim should be treated as serious
matters and thoroughly investigated.
There is no need for the sellers to go into
a long story of how the mistake was
made and a short explanation may be
useful.
Letter 1
1,Claim 后的介词搭配表示索赔的原因,接 for claim for damage
表示索赔的金额,接 for claim for US$1000
表示对某批货物索赔,接 on claim on the
goods
表示向某人索赔,接 against claim against
the underwriter.
2,The certificate evidenced that the
above goods are much inferior in
quality to your previous samples
3,Amount to,总计
4,Settle the claim,理赔
Letter 2
1,We sent a representative to investigate
this matter and found that it was a
mistake made by our staff at the
workshop.
东南大学远程教育外贸函电第 四十讲主讲教师：任凤慧
Letter 3
1,As to the captioned goods shipped per
S.S.,Dongfeng” in execution of our
contract No.123,and discharged at
Shanghai,we now file/lodge claims
against you as follows
Letter 4
1,It was found that some 20 bags had
not been packed in 5-ply strong paper
bags as stipulated in the contract,
thus resulting in the breakage during
transit,for which we tender our
apologies.
2,Be attributable to,可能因为
Letter 5
1,We are holders of the insurance Policy
No.8976 issued by your company on
500cases of tea valued at Stg.20,000.
Letter 6
We have credited to your account
Stg.8,000 to cover the value of the
damaged goods.
东南大学远程教育外贸函电第 四十一讲主讲教师：任凤慧
exercises
II.
1.Category,种类
7.Be attributed to,确实归因于
10.leak:泄漏
IV,Letter 1
1,Acknowledge the receipt of …
2,Dated June 12.
3,With regard to …
4,Wrong shipment…
5,In consideration of …
6,Trade relation …
7,At a price…
8,In accordance with your requirement…
9,Should not occur any longer in future…
10,Pay your attention to…
11,As soon as possible
Letter 2
1,Survey Report from Shanghai
Commodity Inspection Bureau…
2,A thorough examination…
3,Be due to …
4,Be responsible for…
5,On the basis of…
6,lodge a claim against you for …
7,we are enclosing …
8,Look forward to …
9,early date…
Translation
1,复验后发现，质量与合同规定不符。
After reinspection we found that the
quality of the goods was not in
conformity with the contract
stipulations.
2,买方对货物提出索赔人民币 1200元。
The buyers have filed a claim on the
shipment for RMB1200.
3,你方索赔须有足够依据。
Your claim should be supported by
sufficient evidence.
4,我方订的是大路货，你方运来的是品。
We ordered goods of average quality,You
have sent us inferior merchandise.
5,由中国商品检验局出具的检验报告将作为最后依据，对双方都有约束力。
The survey report issued by The China
Commodity Inspection Bureau will be taken
as final and binding upon both parties.
Writing
Messrs,Westcott & Co,complain that
500 tins of condensed milk ordered by
them arrived dented and punctured;
they attribute the damage to improper
packing and emphasize the need for
greater care,Write a letter on behalf of
Westcott & Co,to the above effect.
Points for attention:
When making a claim,plan your letter as
follows:
1,Begin by regretting the need to
complain
2,Mention the date of the order,the
date of delivery and the goods
complained about.
3,State your reasons for being
dissatisfied and ask for an explanation
4,Refer to the inconvenience caused.
5,Suggest how the matter should be put
right.
Suppose you are the seller,the following
rules are to be noted when dealing with
a claim.
1,The first thing that has to be decided is
whether the claim is justified,If so,
then you have to admit it readily;
express your regret and promise to put
matters right.
2,If the claim is not justified,point this
out politely and in an agreeable manner,
It would be a wrong policy to refuse the
claim offhand.
3,If you cannot deal with a claim
promptly,acknowledge it at once,
Explain that you are looking into it and
that you will send a full reply later.
4,All claim should be treated as serious
matters and thoroughly investigated.
There is no need for the sellers to go into
a long story of how the mistake was
made and a short explanation may be
useful.
Letter 1
1,Claim 后的介词搭配表示索赔的原因,接 for claim for damage
表示索赔的金额,接 for claim for US$1000
表示对某批货物索赔,接 on claim on the
goods
表示向某人索赔,接 against claim against
the underwriter.
2,The certificate evidenced that the
above goods are much inferior in
quality to your previous samples
3,Amount to,总计
4,Settle the claim,理赔
Letter 2
1,We sent a representative to investigate
this matter and found that it was a
mistake made by our staff at the
workshop.
东南大学远程教育外贸函电第 四十讲主讲教师：任凤慧
Letter 3
1,As to the captioned goods shipped per
S.S.,Dongfeng” in execution of our
contract No.123,and discharged at
Shanghai,we now file/lodge claims
against you as follows
Letter 4
1,It was found that some 20 bags had
not been packed in 5-ply strong paper
bags as stipulated in the contract,
thus resulting in the breakage during
transit,for which we tender our
apologies.
2,Be attributable to,可能因为
Letter 5
1,We are holders of the insurance Policy
No.8976 issued by your company on
500cases of tea valued at Stg.20,000.
Letter 6
We have credited to your account
Stg.8,000 to cover the value of the
damaged goods.
东南大学远程教育外贸函电第 四十一讲主讲教师：任凤慧
exercises
II.
1.Category,种类
7.Be attributed to,确实归因于
10.leak:泄漏
IV,Letter 1
1,Acknowledge the receipt of …
2,Dated June 12.
3,With regard to …
4,Wrong shipment…
5,In consideration of …
6,Trade relation …
7,At a price…
8,In accordance with your requirement…
9,Should not occur any longer in future…
10,Pay your attention to…
11,As soon as possible
Letter 2
1,Survey Report from Shanghai
Commodity Inspection Bureau…
2,A thorough examination…
3,Be due to …
4,Be responsible for…
5,On the basis of…
6,lodge a claim against you for …
7,we are enclosing …
8,Look forward to …
9,early date…
Translation
1,复验后发现，质量与合同规定不符。
After reinspection we found that the
quality of the goods was not in
conformity with the contract
stipulations.
2,买方对货物提出索赔人民币 1200元。
The buyers have filed a claim on the
shipment for RMB1200.
3,你方索赔须有足够依据。
Your claim should be supported by
sufficient evidence.
4,我方订的是大路货，你方运来的是品。
We ordered goods of average quality,You
have sent us inferior merchandise.
5,由中国商品检验局出具的检验报告将作为最后依据，对双方都有约束力。
The survey report issued by The China
Commodity Inspection Bureau will be taken
as final and binding upon both parties.
Writing
Messrs,Westcott & Co,complain that
500 tins of condensed milk ordered by
them arrived dented and punctured;
they attribute the damage to improper
packing and emphasize the need for
greater care,Write a letter on behalf of
Westcott & Co,to the above effect.
