Laundry Service
Types of service
? 当日可取 ; 快洗服务 ; 次日服务；快烫服
务 ; 24小时洗衣服务 ;
? same-day service (collected by 11:00;
returned on the same day)
? express service (collected all day and
returned within 4 hours; with 50% extra-
charge)
? Next day service (Collected after 11:00,
delivered before 19:00 next day)
? Express pressing service (collected all day
and returned within 1 hour)
? 24-hour laundry service
Types of Service
水洗； 手洗 ; 干洗 ; 烫衣服 ;
给衬衫上浆 ; 修补服务 ; 钉扣子
washing
hand-washing
? dry-cleaning
? to iron/ press the clothes
? to starch the shirt
? mending service
? sew on a button
Special requirements for
laundry:
? 1,I want my coat dry-cleaned.
? 2,I’d like this sweater washed
by hand in cold water.
? 3,Please use soft soap.
? 4,Please wash by itself.
? 5,Please don’t use bleach.
? 1,我的真丝长裙可能会退色，水
洗会不会掉色？
? 2,我希望我的丝绸衬衫用手洗，
它可能会缩水，请用冷水．
? My silk dress is not color fast,
Will it run in the wash?
? I’d like my silk shirt to be hand-
washed,Please use cold water,
It might shrink.
Complaints and Solutions
? 1,My laundry isn’t returned for 3
days,Why?
? 2,The laundry delivered isn’t
mine.
? 3,The sweater has shrunk.
? 4,The skirt has ruined.
? 5,I still have one shirt missing.
? 6,The stain on my coat hasn’t
been removed yet.
Q1,My laundry isn’t returned
for 3 days,Why?
? A1,many hotels boast of same-
day service now,However,
during peak seasons laundry is
not returned for 3 or 4 days,So,
as a chambermaid,if you know
there is going to be a delay,you
should tell the guest before
hand.
2,The laundry delivered isn’t mine.
? A2,contact the laundry
department,check the laundry
lists,and go to look for it at once.
3,The sweater has shrunk.
? A3,Hotels are usually not
responsible for shrinkage.
4,The skirt has ruined.
5,I still have one shirt missing.
? In case of loss and damage,the hotel
will be responsible for a sum not
exceeding ten times the value of work
rendered.
? For example,if a shirt is missing,the
laundry rate is 20RMB,the
compensation will be no more than 200.
6,The stain on my coat hasn’t
been removed yet.
? Check whether it is removable
or not,Explain to the guest; redo
the coat if necessary.
新编饭店英语 p61
? The Conditions of Laundry
Service
Types of service
? 当日可取 ; 快洗服务 ; 次日服务；快烫服
务 ; 24小时洗衣服务 ;
? same-day service (collected by 11:00;
returned on the same day)
? express service (collected all day and
returned within 4 hours; with 50% extra-
charge)
? Next day service (Collected after 11:00,
delivered before 19:00 next day)
? Express pressing service (collected all day
and returned within 1 hour)
? 24-hour laundry service
Types of Service
水洗； 手洗 ; 干洗 ; 烫衣服 ;
给衬衫上浆 ; 修补服务 ; 钉扣子
washing
hand-washing
? dry-cleaning
? to iron/ press the clothes
? to starch the shirt
? mending service
? sew on a button
Special requirements for
laundry:
? 1,I want my coat dry-cleaned.
? 2,I’d like this sweater washed
by hand in cold water.
? 3,Please use soft soap.
? 4,Please wash by itself.
? 5,Please don’t use bleach.
? 1,我的真丝长裙可能会退色，水
洗会不会掉色？
? 2,我希望我的丝绸衬衫用手洗，
它可能会缩水，请用冷水．
? My silk dress is not color fast,
Will it run in the wash?
? I’d like my silk shirt to be hand-
washed,Please use cold water,
It might shrink.
Complaints and Solutions
? 1,My laundry isn’t returned for 3
days,Why?
? 2,The laundry delivered isn’t
mine.
? 3,The sweater has shrunk.
? 4,The skirt has ruined.
? 5,I still have one shirt missing.
? 6,The stain on my coat hasn’t
been removed yet.
Q1,My laundry isn’t returned
for 3 days,Why?
? A1,many hotels boast of same-
day service now,However,
during peak seasons laundry is
not returned for 3 or 4 days,So,
as a chambermaid,if you know
there is going to be a delay,you
should tell the guest before
hand.
2,The laundry delivered isn’t mine.
? A2,contact the laundry
department,check the laundry
lists,and go to look for it at once.
3,The sweater has shrunk.
? A3,Hotels are usually not
responsible for shrinkage.
4,The skirt has ruined.
5,I still have one shirt missing.
? In case of loss and damage,the hotel
will be responsible for a sum not
exceeding ten times the value of work
rendered.
? For example,if a shirt is missing,the
laundry rate is 20RMB,the
compensation will be no more than 200.
6,The stain on my coat hasn’t
been removed yet.
? Check whether it is removable
or not,Explain to the guest; redo
the coat if necessary.
新编饭店英语 p61
? The Conditions of Laundry
Service
