Personnel
Security
Personnel
? Personnel management has been neglected in
the past; but now more and more hotels have
realized its importance,owing to the following 2
factors:
? 1,the trend to chain operation has swallowed up
many of the independent hotels,and a chain
operation can well afford personnel specialists
because the cost can be distributed across
many hotels.
? 2,the main management problems in lodging
industry mainly center around the employees
and the personnel function,
Duties of the personnel department
? 1.recruitment,selection,and placement
(员工的招聘，考核和分工）
? i,recruitment ---to know the labor market
and design a program to attract qualified
employees to the hotel.
? Ii,Selection---to Operate a selection
program to select the best-qualified,stable,
long-service employees.
? Iii,Placement---matching people with jobs.
? 2,take effective measures to stimulate
employee’s motivation so as to increase
productivity in the hotel.
? 3,conduct job evaluation studies and wage
surveys so as to determine its employee’s
wages/ salaries,fringe benefits (附加福利）,and
incentive systems（奖励机智）,
? 4,provide training programs together with other
departments---training should be at every level
from semiskilled to supervisory.
security
? Security is concerned with the protection and
conservation of all of the hotel’s assets,the
protection of all guests and their property,and
the protection of all employees and their
personal property.
? 3 interrelated factors should be considered in
order to achieve the maximum benefit:
? i,physical security;
? ii,Personnel practices and procedures;
? iii,Security systems
i,physical security
物质安全
? It involves the protection of the buildings and
grounds and the building’s contents.
? It covers such diverse factors as layout,design,
lighting,fences and gates,hardware,alarms,
closed-circuit television,and storage facilities.
? equipment such as closed-circuit television,
safes and file cabinets can upgrade the
protection against burglar,vandalism,and fire.
ii,Personnel practices and
procedures服务过程的安全
? Employees,properly rendered and
oriented,can be a tremendous asset in
helping to reduce losses otherwise
attributable to souvenir hunting or
dishonest guests.
iii,Security Systems安全制度
? System is necessary,but not to be so restrictive
as to effect efficiency.
? i,the control of inventory(控制存货 )---establish
the minimum requirements for each area,and
when inventories are taken,they should be
supervised by a representative of the controller’s
office.
? Ii,The control of master keys and room keys.
? Iii,The control of assets,such as linens,
housekeeping supplies,tools,furniture and
furnishings,office equipment,etc.
Security
Personnel
? Personnel management has been neglected in
the past; but now more and more hotels have
realized its importance,owing to the following 2
factors:
? 1,the trend to chain operation has swallowed up
many of the independent hotels,and a chain
operation can well afford personnel specialists
because the cost can be distributed across
many hotels.
? 2,the main management problems in lodging
industry mainly center around the employees
and the personnel function,
Duties of the personnel department
? 1.recruitment,selection,and placement
(员工的招聘，考核和分工）
? i,recruitment ---to know the labor market
and design a program to attract qualified
employees to the hotel.
? Ii,Selection---to Operate a selection
program to select the best-qualified,stable,
long-service employees.
? Iii,Placement---matching people with jobs.
? 2,take effective measures to stimulate
employee’s motivation so as to increase
productivity in the hotel.
? 3,conduct job evaluation studies and wage
surveys so as to determine its employee’s
wages/ salaries,fringe benefits (附加福利）,and
incentive systems（奖励机智）,
? 4,provide training programs together with other
departments---training should be at every level
from semiskilled to supervisory.
security
? Security is concerned with the protection and
conservation of all of the hotel’s assets,the
protection of all guests and their property,and
the protection of all employees and their
personal property.
? 3 interrelated factors should be considered in
order to achieve the maximum benefit:
? i,physical security;
? ii,Personnel practices and procedures;
? iii,Security systems
i,physical security
物质安全
? It involves the protection of the buildings and
grounds and the building’s contents.
? It covers such diverse factors as layout,design,
lighting,fences and gates,hardware,alarms,
closed-circuit television,and storage facilities.
? equipment such as closed-circuit television,
safes and file cabinets can upgrade the
protection against burglar,vandalism,and fire.
ii,Personnel practices and
procedures服务过程的安全
? Employees,properly rendered and
oriented,can be a tremendous asset in
helping to reduce losses otherwise
attributable to souvenir hunting or
dishonest guests.
iii,Security Systems安全制度
? System is necessary,but not to be so restrictive
as to effect efficiency.
? i,the control of inventory(控制存货 )---establish
the minimum requirements for each area,and
when inventories are taken,they should be
supervised by a representative of the controller’s
office.
? Ii,The control of master keys and room keys.
? Iii,The control of assets,such as linens,
housekeeping supplies,tools,furniture and
furnishings,office equipment,etc.
